Tier 11

Your guide for acquiring new customers and increasing their lifetime value.

Title: Business/Sales Development Representative Manager

If you’re looking for 100% remote work with flexible hours, doing what you love…

… alongside a highly successful, international team of over 60 entrepreneurs (and rapidly growing)…

… then this is a really good day for you.

Imagine…

  • Being in a company that is quick to recognize your talents and contributions and is eager to promote from within…
  • Working in a culture where egos are set aside, and everyone pulls for each other’s success (think of it as the digital marketing version of CrossFit)…
  • Being a valued part of a highly skilled and diverse team… 
  • Solving one online challenge after another with some of the smartest marketing minds you’ll find anywhere…
  • Helping scale brands in over 50 businesses across dozens of industries…
  • The opportunity that comes with managing $100M+ in ad spend every year…
  • Whose CEO and Founder, Ralph Burns, co-hosts Perpetual Traffic podcast, with over 8 million downloads, and is in the top 0.5% of all podcasts in the world…

…If this fires you up, then you should do yourself a solid and find out more about this new exciting role below:

About this role

Tier 11 is committed to creating and scaling a new BDR division. We are looking to hire a BDR Manager who has experience with BDR processes and sales operations. He/she must understand what processes, personnel and tech stack are required to raise this new capability within our remote organisation. This person must also be an effective manager and leader of people – someone who is capable of growing, managing and mentoring a sales team of junior BDR reps. 

You will work closely with the Account Executive/VP of Growth to raise this capability within Tier 11. The aim is to quickly scale this team under your leadership/guidance, hiring additional BDR’s that you will mentor and manage to success.

The potential impact this role/capability will bring to Tier 11 is immense. It will facilitate our organization to get laser focused on our ideal customer and develop consistency in our outbound efforts in generating additional appointments. When this succeeds, this allow Tier 11 to hit our ambitious growth and revenue goals – your role will be challenging and central to this success.

The right person for this role will be a high-performing professional who has a base understanding of digital marketing and is willing to get in the trenches and work with us on dialing in processes and procedures. You/ your team will initially be committed to generating 6-12 new appointments per month and minimum 1-2 deals per month coming from teams efforts.

Things to keep in mind:

  • This is a highly challenging role with a large amount of responsibility and freedom to execute. You will be trusted from day one to own and build an entirely new capability. Thus, this person must demonstrate high levels of initiative, follow-through and independence in the way they operate – there is no room for micromanagement here.
  • You will be expected to develop and raise a BDR capability from scratch. This includes all processes, procedures, tech and involvement in hiring and training of your BDR reps.

Core Talents and Attributes

  • Smart (EIQ): You practice empathy and demonstrate deep respect and patience for others – you thrive in collaborative, team-based environments. Personable/cool common sense, able to prioritize, intuitive, collaborative first principle thinker, mentally flexible. (Considering function over form), Self-awareness, healthy challenger.
  • Initiative: You bring a strong desire to learn, develop and overcome obstacles as they arise – for you and your team. Finds solutions to solve problems, wants more (improvement and/or advancement), constant learning mindset (self-improvement), confident in abilities, willing to pay the price in the short term, grit driven. Action-Taker, improviser, adapt & overcome, no excuses, assertive, sees opportunities and acts on them, dependable.
  • Healthy Ego: You leave your ego at the door – everyone is equal, and you treat everyone with limitless respect. Proactively engages the team for support and improvement, takes extreme ownership, admits mistakes and learns from them, gives credit to others for their success, has allegiance to the team, takes direction, adaptable, absorbs criticism well – doesn’t immediately push back.
  • Precise: Demonstrates a high attention to detail and decisiveness in decision making. Detail oriented, analytical (not necessarily math, but can understand a picture from numbers), clear and simple communicator – written and verbal (especially in light of virtual team), pursues perfection, excellent follow-up & follow-through skills, finish what you said you would, works within constraints e.g. brand guidelines, customer requests, policy, trustworthy.
  • Radical Candor: You show genuine care and respect towards others, and practice communication that is direct, considerate and honest – whilst not being afraid to make assertions and challenge others on their thoughts, approach or position on a subject. Radical Candor is Caring Personally while Challenging Directly. At its core, Radical Candor is guidance and feedback that’s both kind and clear, specific and sincere. 

Core Knowledge & Skills

  • Management & Leadership. Proven experience in the leadership and management of teams.
  • People Skills. Highly empathetic, genuinely thrives on nurturing people & getting the best out of them
  • Project management. Excellent time and personal management. Highly organized and able to work to monthly, quarterly & yearly deliverable deadlines
  • Basic Digital Marketing/Social Media knowledge. Basic awareness of online marketing best practices and understand the latest trends for direct response marketing.
  • Self-starter. Capable of creating solutions and solving problems. Ability to juggle multiple priorities while maintaining strong attention to detail.
  • Project Management. Excellent at time and personal management – highly organized and experienced in the resourcing and execution of small to medium projects..
  • Previous BDR/SDR Experience. Has a strong understanding of the BDR processes and is currently a BDR or manager of BDR/SDR. Understands best practices, SOPs and how to get the best results as a full time BDR, and when raising a new BDR capability.
  • Tech Stack Knowledge. Have a very high level understanding of what tech stack works the best for scaling and growing out an entire BDR capability.
  • Training and Management. Capable in creating and delivering effective training to a small audience.
  • Highly Collaborative Mindset. Willing to work directly with management to dial in prove processes. Must be a team player. Must understand the overall goal and mission of the company.
  • English Proficiency. Ability to communicate, write and read in English to a very high proficiency.

Core Responsibilities

  • Implement/oversee the entire BDR tech stack. Oversee the build out the tech stack to support BDR capability at the agency.
  • Set up BDR team SOP’s. Establish SOP’s to start generating interest and appointments. Use these processes to dial in KPIs.
  • Lead outreach. Outbound calling, emailing and using social media to leverage additional appointments – until you have created a team that can take over.
  • Management. Hire, train, mentor and manage other BDR’s. Be willing to hold team members accountable to hit KPIs and benchmarks. 
  • Leadership. You are a strong leader that sets and upholds high standards. You’ll drive a culture of a high performance team, not afraid to have tough conversations and hold your team accountable to meet established expectations. 
  • Performance Management. You’ll ensure 90-day reviews are completed for the team and ascension planning is done for those wanting to move into new roles. You’ll handle both performance & welfare issues with compassion. You’ll be proactive in developing initiatives to get the most out of our people (in consultation with HR and VOP Growth)
  • Training. You’re responsible for ensuring team members complete any required training for their role, assisting them with any issues. You’ll work collaboratively with the VP growth to ensure your team is equipped to achieve the best performance for our customers.
  • Hiring. You’ll support the Head of People & Culture in assessing & hiring your BDR team members to further build out your team.

Additional Details

  • This position is flexible (part/full time) and 100% remote.
  • Includes 3 weeks of paid leave per year.
  • We offer and encourage Flexible hours – working set business hours is preferred, but if you’re proficient with communicating and getting stuff done, then we’re flexible.
  • You will be providing your own computer & internet access to complete this work.
  • This is a 1099 contractor arrangement. If you’re not in the US just ignore this part.
  • Unfortunately, Tier 11 does not currently offer medical or retirement benefits. If you need them, then we’re just not quite ready for each other yet…
  • Important: This is NOT a freelance project – you will be hired as an independent contractor.

Do you want to know a bit more about Tier 11’s culture?… 

… If you’re looking for a bright future, full of meaningful contributions, and a company quick to recognize and acknowledge your talents, then look no further than Tier 11…

At Tier 11… you will Learn, Develop and Push the Boundaries

With tailored ascension and development pathways – an ideal team player at Tier 11 is able to progress through our organization as quickly and as far as they’re driven (and as fast as able). Heck, we even encourage you to forge your own path if the job doesn’t exist!…

… We acknowledge that everyone on our team came to grow and flourish into a bigger and better version of themselves, and as such – we place a HUGE emphasis on ensuring you are continually growing and developing according to your unique passions, strengths and talents. If that fires you up, then you’ll fit right in!

Tier 11 is a great place to work (as shown on GlassDoor) – see what our people have to say… 

https://www.glassdoor.com.au/Reviews/Tier-11-Reviews-E3670184.htm

We Build Highly-Professional and Diverse Global Teams

Tier 11 is a unique and high performing team of experts who LOVE Digital Marketing (and we think we’re among the best in the world at it). 

We focus on hiring diverse A+ players from all over the world by staying true to The Tier Manifesto…

https://tiereleven.com/manifesto/

Our current team spans across 6 Continents from around the World – we have expertise from nursing and forensic science, to psychology and military strategy… all contributing to 12+ years of marketing education, research, and practice! 

A SandBox of experience and knowledge

Since 2010, Tier 11 has managed a portfolio of Meta, Instagram, Google, Youtube, Tiktok, Pinterest & Snapchat advertising customer accounts in over 30 industries, with an annual spend in excess of $100 million — so you’re in great company! Our customers are hand-picked, quality businesses with great products helping to make the world a better place. Our job is to accelerate their growth with world-class managed paid traffic.

Apply Here