Title: Lead Multimedia Designer (REMOTE)
If you’re looking for 100% remote work with flexible hours, doing what you love…
… alongside a highly successful, international team of over 60 entrepreneurs (and rapidly growing)…
… then this is a really good day for you.
Imagine…
- Being in a company that is quick to recognize your talents and contributions and is eager to promote from within…
- Working in a culture where egos are set aside, and everyone pulls for each other’s success (think of it as the digital marketing version of CrossFit)…
- Being a valued part of a highly skilled and diverse team…
- Solving one online challenge after another with some of the smartest marketing minds you’ll find anywhere…
- Helping scale brands in over 50 businesses across dozens of industries…
- The opportunity that comes with managing $100M+ in ad spend every year…
- Whose CEO and Founder, Ralph Burns, co-hosts Perpetual Traffic podcast, with over 8 million downloads, and is in the top 0.5% of all podcasts in the world…
…If this fires you up, then you should do yourself a solid and find out more about this new exciting role below:
About this role
As the Lead Multimedia Designer at Tier 11, your time will be split between 3 core, overarching responsibilities: (1.) Design work for white-glove clients (the candidate will be a senior multimedia designer) (2.) leading/managing all the producers at Tier 11 (3.) Driving a culture of Creative Excellence agency-wide. You will report to the Creative Director, as the second in command of the Creative Department. The candidate for this role will have experience managing and leading creatives and has proven demonstration of creative excellence within the Direct Response marketing space.
Core Talents and Attributes
- Leader of People: Understands the strengths and passions of their people; then uses that information to train, develop and mentor them to career success. Able to compliment the strengths of each member with appropriate taskings. Ability to work in and effectively lead a team, relate to others and demonstrate high levels of emotional intelligence.
- Coordinator: Effective at delegating tasks, maintaining team engagement and setting clear expectations/goals for the team. They are efficient with their use of time and resources through effective planning and coordination of effort across the team. They maintain strong organizational skills and are able to manage the expectations and timelines of multiple projects at once.
- Strategic thinker: ability to zoom out and see the bigger picture (past, present and future) – ability to remain focused on the goals of the client and the needs of the team; asking the right questions; making connections; and identifying opportunities on where to drive performance. Excellent problem-solving skills and ability to come up with innovative solutions.
- Creative team planner/collaborator: ability to think outside the box and to resolve issues in a creative (but also data driven) manner. Ability to leverage insights and input from their team to increase diversity in planning and improve creative problem solving in a collaborative environment.
- Open Communicator: communication is proactive, concise, reliable, honest, clear and effective in delivering direction and information (both internally and externally with clients). Is a patient and effective listener and always aims to ask thoughtful questions to get to the root of issues.
- Detail oriented: ability to tackle every task with precision and attention to detail.
- Client-facing Expert: You can distill complex ideas and data into easy-to-understand language and reports for your team and the client. You proactively give clear direction and updates to clients and team members to keep them informed. Your communication is proactive, concise, reliable, honest, clear and effective in delivering direction and information (both internally and externally with clients). You are a patient and effective listener and always aim to ask thoughtful questions to get to the root of issues.
- You’re an ideal team player (Tier 11 core values):
- Smart (EIQ): You practice empathy and demonstrate deep respect and patience for others – you thrive in collaborative, team-based environments.
- Hungry: You bring a strong desire to learn, develop and overcome obstacles as they arise – for you and your team.
- Healthy Ego: You leave your ego at the door – everyone is equal, and you treat everyone with limitless respect.
- Precise: Demonstrates a high attention to detail and decisiveness in decision making.
- G’R’SD (Gets the Right Sh*t Done): You aim to work smart – not hard.
Core Knowledge & Skills
- Strong understanding and experience in Direct Response Social Media Marketing and the associated creative needs to drive performance for clients (across notable social media platforms such as Facebook, Instagram, Twitter, Youtube, Google and Tiktok).
- Strong understanding of the latest international creative trends for Direct Response Social Media Marketing.
- Senior multimedia design capability (is a must) – excellent sense for typography and design. Proficiency with After Effects, Illustrator and Photoshop.
- Project management experience. Excellent at time and personal management – highly organized.
- Proven experience in the leadership and management of creatives.
- Confidence in presenting – Ability to be client-facing to run onboardings + run training internally to 60+ people.
- Track record in communicating with and managing relationships with clients.
- Ability to communicate, write and read in English to a very high proficiency.
- (favored) Degree in Graphic Design, fine arts or related experience.
Core Roles & Responsibilities
- Design Work: ‘Hands-on tools’ design work for our most important white-glove clients + the coordination of creative onboardings.
- Supporting the Creative Director (as their ‘second in command’) with the leadership, management and pursuit of creative excellence across the entire agency.
- Leadership. You will be a strong leader that sets and upholds high creative standards and drives the agency towards creative excellence. You will drive a culture of a high performance team, this person is not afraid to have tough conversations and hold their subordinates accountable to meet established expectations.
- Management. Alongside your leadership, you will lead and manage all designers, they will report directly to you – responsibilities include: quality control, feedback & recognition, training and development, management of welfare/wellbeing and performance.
- You will act as the primary creative emissary at the agency..(people will look at you for guidance). You will be the creative brain of Tier 11 – working closely with stakeholders in other departments, you will educate and inform them on the latest ‘Direct Response focused’ creative developments/methods, all in the pursuit of agency wide creative excellence. You will be confident and will excel at running team/agency wide training sessions.
- Refine and improve creative processes – agency wide. You will be a hunter for problems and friction within the creative process – constantly looking for ways to innovate and improve the way we do business creatively (both within your immediate creative department and within wider-agency processes). You will bring order, efficiency and the delivery of quality across the entire creative workflow. You will be meticulous at designing and improving collaborative systems and SOPs, setting and maintaining high standards of creative quality.
- Creating a culture of collaboration – You will drive a culture of collaboration internally within the Creative Department and externally with other departments – ensuring that creative quality and client satisfaction is maintained to the highest standards possible.
- Creative Department Culture. This person will cultivate an environment where people feel empowered, have a strong sense of ownership, motivation and pride towards what they produce. You will work intimately with other departments leads to ensure that there is collaboration at both the management and lower, team level – acting as the driving force in creating a mindset, where creative, copy and messaging is regarded as an incredibly important capability.
- Creative Excellence. You will rigorously hold people accountable for their work – you will set and maintain a high standard of creative quality. You understands that “creativity takes time” – and will implement processes, hires and/or train to facilitate the capacity of members to deliver creative excellence within the Department. This person will place high priority on the improvement of “Direct Response” style creative quality, as a fundamental focus of improving creative excellence at Tier 11. you will set, manage, execute and QC a high standard of creative across the agency.
Do you want to know a bit more about Tier 11’s culture?…
… If you’re looking for a bright future, full of meaningful contributions, and a company quick to recognize and acknowledge your talents, then look no further than Tier 11…
At Tier 11… you will Learn, Develop and Push the Boundaries
With tailored ascension and development pathways – an ideal team player at Tier 11 is able to progress through our organization as quickly and as far as they’re driven (and as fast as able). Heck, we even encourage you to forge your own path if the job doesn’t exist!…
… We acknowledge that everyone on our team came to grow and flourish into a bigger and better version of themselves, and as such – we place a HUGE emphasis on ensuring you are continually growing and developing according to your unique passions, strengths and talents. If that fires you up, then you’ll fit right in!
Tier 11 is a great place to work (as shown on GlassDoor) – see what our people have to say…
https://www.glassdoor.com.au/Reviews/Tier-11-Reviews-E3670184.htm
We Build Highly-Professional and Diverse Global Teams
Tier 11 is a unique and high performing team of experts who LOVE Digital Marketing (and we think we’re among the best in the world at it).
We focus on hiring diverse A+ players from all over the world by staying true to The Tier Manifesto…
https://tiereleven.com/manifesto/
Our current team spans across 6 Continents from around the World – we have expertise from nursing and forensic science, to psychology and military strategy… all contributing to 12+ years of marketing education, research, and practice!
A SandBox of experience and knowledge
Since 2010, Tier 11 has managed a portfolio of Meta, Instagram, Google, Youtube, Tiktok, Pinterest & Snapchat advertising customer accounts in over 30 industries, with an annual spend in excess of $100 million — so you’re in great company! Our customers are hand-picked, quality businesses with great products helping to make the world a better place. Our job is to accelerate their growth with world-class managed paid traffic.
How to Apply
To apply for this position, please click here to complete an application.
